Privacy Policy

Information We Collect

  1. Personal Information

    • Name

    • Phone number

    • Housing-related information

    • Payment information

  2. Information automatically collected when visiting our website

    • IP address

    • Device information

    • Browser type

    • Cookies and usage tracking

  3. Communication Information

    When you contact us or apply for housing:

    • Text messages

    • Emails

    • Voicemails

    • Intake applications

How We Use Your Information

IAMSENT uses your information only for operational and service-related purposes, including:

  • Processing housing applications

  • Communicating about availability or move-in status

  • Scheduling or confirming appointments

  • Providing customer support

  • Sending reminders, notifications, and updates

  • Maintaining operational records

  • Improving our services

  • Ensuring safety, compliance, and record accuracy

  • We do not sell your information or share it for marketing purposes

Messaging & Text Communications

By providing your phone number, you may receive SMS messages related to:

  • Intake appointments

  • Housing availability

  • Payment reminders

  • Service updates

  • Support messages

You can opt out at any time by replying STOP

Messaging Terms

  • Customer data is not shared with third parties for promotional or marketing purposes.

  • Mobile opt-in information and consent are never shared with anyone for any purposes

  • Message frequency varies. Message & data rates may apply.

  • Contact us at (833) 773-6852 or info@iamsentla.com

Staff get verbal opt-in for messaging using this script: Staff: What’s your phone number? Contact: Gives number.

Staff: Do you want to receive informational messages from IAMSENT?

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Our combined privacy policy and messaging terms and conditions are available by request. Contact: I agree to get messages.

How We Share Information

Your information may be shared only when necessary, such as:

  • With staff who help operate IAMSENT

  • With service providers who support our operations (e.g. payment processors, website tools)

  • When legally required (court order, subpoena, safety concerns)

We do not share data for advertising or marketing

Data Security

We take reasonable steps to protect your information using:

  • Secure servers

  • Encrypted storage tools

  • Restricted staff access

  • Regular system monitoring

However, no method is 100% secure. We work continuously to maintain a safe environment.

Cookies & Website Tracking

We may use cookies to improve user experience, analyze site traffic, and customize content. You can disable cookies in your browser at any time.

Rights

Depending on your location you may have rights including:

  • Access your data

  • Correction of inaccurate information

  • Request deletion of your data

  • Withdraw SMS consent

  • Request copies of submitted records

To make a request, email info@iamsentla.com.

Data Retention

We retain information only as long as necessary for:

  • Operational needs

  • Legal compliance

  • Safety requirements

  • Record-keeping purposes

Third-Party Links

Our website may include links to outside services (e.g., Jotform, Grasshopper, Google). We are not responsible for their privacy practices. Please review their policies separately.

Children’s Privacy

IAMSENT does not intentionally collect information from individuals under 18. If you believe a child has provided personal data, contact us immediately.

Updates to This Privacy Policy

We may update this policy periodically. Updates will be posted on our website with a revised “Last Updated” date.

Contact Us

If you have any questions, concerns, or privacy requests contact:

IAMSENT Transitional Housing

(833) 773-6852

info@iamsentla.com

www.iamsentla.com